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Support

Last updated 19 October 2026

Questions, problems or ideas about Naqsha, Naqsha Pro or the Naqsha add-ins: write to us and a person will answer.

Contact us

Email support@nixpx.com. It helps to include which edition you use (Mac, Windows, Linux, browser, Microsoft Office or ONLYOFFICE), its version (File › About), what you did and what happened, and a screenshot. For Pro questions, include the email address you bought with; please don’t send your full licence key.

Languages

  • Naqsha is available in English, العربية (Arabic), Français, Español, Português, हिन्दी (Hindi), فارسی (Persian), اردو (Urdu), Bahasa Melayu, Bahasa Indonesia, ไทย (Thai), Tiếng Việt, 简体中文, 繁體中文, 日本語, Filipino and Kiswahili.
  • It starts in your system’s language. To change it, click the globe button in the title bar and pick a language. In the browser version you can also add ?lang= to the address, for example nixpx.com/naqsha/app?lang=ar.
  • Arabic, Persian and Urdu mirror the window: shapes on the right, the format pane on the left.
  • Text in diagrams can be in any of these scripts and mixed with Latin text. The browser version downloads the Chinese and Japanese font (4 MB) the first time a drawing needs it, so the first Chinese or Japanese text can take a moment to appear.
  • Still in English: text Naqsha generates inside drawings (legends, title blocks, balance charts, Excel schedules) and the sample content of templates.
  • A wrong or awkward translation? Email us the phrase, the language and where you saw it (a screenshot helps), or open an issue on GitHub.

Microsoft Word, Excel and PowerPoint

  • Open the add-in from Insert › Naqsha Diagram (or Insert › Add-ins › Naqsha).
  • New diagram opens Naqsha: pick a template or draw, then press Insert.
  • To change a diagram, select it and choose Edit selected diagram.
  • A diagram pasted from another file shows as a picture but can’t be edited there, because its data stays in the file it was inserted into.
  • The add-in needs an internet connection to nixpx.com.

ONLYOFFICE

  • Install it from Plugins › Plugin Manager: search for Naqsha. Without the Plugin Manager, download the plugin from the Naqsha page and use Install plugin manually.
  • Open it from Plugins › Naqsha, pick a template or draw, then press Insert.
  • Double-click an inserted diagram to edit it.
  • The plugin needs an internet connection to nixpx.com.

Naqsha Pro licences

  • Activate your key from the Pro tab › Licence. Each key works on a set number of devices.
  • “This key is already active on as many devices as it allows”: on a device you no longer use, open Pro › Licence and choose Remove from this device, or deactivate the old device from your Lemon Squeezy orders page, then activate again.
  • Subscriptions are managed from the link in your receipt email, or from Pro › Licence › Manage subscription.